DELIVERY VIA STANDARD SHIPPING
If an email address is provided, you will receive tracking information for your order. Items ordered together may be shipped separately at different times. Please allow 5-7 business days to receive your order, depending on your location. We will ship backordered items as soon as they become available, at no extra shipping cost. At times quantities are extremely limited and availability is not guaranteed.
STANDARD SHIPPING AND HANDLING RATES APPLY FOR EACH INDIVIDUAL ADDRESS IN THE USA
Additional separate shipping and handling rates apply for all international addresses.
International orders are shipping via USPS Priority Mail.
APO/FPO addresses ship for free via USPS Priority Mail.
Enjoy FREE SHIPPING on orders over $150. Everything else ships for $7.
For express shipping, please add $27.95 to standard shipping rate. Express shipping is available for all in-stock merchandise Monday through Thursday only; orders must be received by NOON, ET for next day delivery. Backordered items on an express order will be shipped via standard shipping. Orders placed after NOON on Thursday will ship on the following Monday. Orders cannot be express shipped to APO-FPO addresses, PO boxes, and cannot be shipped to Alaska, Hawaii or international destinations.
RETURNS & EXCHANGES
Within 30 days of original purchase date, we accept returns of unworn, unwashed, undamaged merchandise for refund. Returns must be sent back in the original packaging and must be accompanied by the original receipt. Credit will be given in the original form of payment. If the original receipt is unavailable a merchandise credit will be issued. If at any time items are returned without proper packaging, have been worn, washed or are otherwise returned in poor condition a merchandise credit will be issued. We reserve the right to deduct a 20% restocking fee on any return.
Returns may take between 30 and 60 days to process. Exchange items are shipped to you free of charge and sent to the original ship to address. Please mark all packages containing exchange items with the word "EXCHANGE" on the outside of the box in order to expedite the exchange.
Returns and Exchanges should be sent to:
15389 Ryland Chapel Rd.
Rixeyville, VA 22737
For returns received after 30 days of original purchase date a merchandise credit will be issued.
Final Sale items may not be returned or exchanged.
Shipping and handling fees are neither refundable nor eligible for merchandise credit.
All Wholesale orders are final sale. They are cannot be returned,exchanged or refunded. If returned there will be a restocking fee of 25% deducted from the return.
INFORMATION WE COLLECT
Your Usage of this Website. Olive Juice, LLC automatically tracks certain information about you based upon your use of this website. This information is used to conduct internal research on our customer's demographics, interests, and behavior to better understand and serve our customers. This information is compiled and analyzed on an aggregate basis. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.
Cookies. In addition, Olive Juice, LLC uses "cookies" on certain pages of our site. Cookies are small files that can be used to track a user's steps. Some features of our website may only be available through the use of a cookie. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are automatically deleted at the end of a session. You may decline our cookies if your browser permits, although your use of this website may then be restricted (as noted above). In order to disable cookies, consult your browser's help section for instructions. The only personal information our cookie can contain is information that you supply yourself. Here is a website that explains cookies pretty well: http://www.cookiecentral.com/faq/#1.1
Your Correspondence.If you send Olive Juice, LLC e-mails, letters, or other personal correspondence, we may collect such information into a file specific to you. Your Credit Account. If you establish a credit account with Olive Juice, LLC, we collect some additional information, including billing address, credit card number and credit card expiration date and tracking information from checks or money orders.
OUR USE OF YOUR INFORMATION
Promotional Use. Olive Juice, LLC uses personal information about you to enhance our marketing and promotional efforts, and to improve our content and services. Olive Juice, LLC may also use your information to deliver to you advertisements, new services, promotions, and other information that is targeted to your interests. If you do not want promotions mailed to you from third parties, please let us know by sending an email to firstname.lastname@example.org, with "no promotions" in the subject line, and include your name and complete mailing address in the text of your email.
Billing and Support. If you open a credit account, Olive Juice, LLC uses your address and billing information to bill you and provide associated support.
SECURITY STEPS WE HAVE TAKEN
Olive Juice, LLC uses Secure Socket Layer (SSL) encryption when transmitting certain kinds of information, such as financial services information or payment information. Any time an Olive Juice employee asks you for a credit card number for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on Olive Juice, it will not be displayed back to you in its entirety when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.
Olive Juice, LLC maintains reasonable physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
EMPLOYEE AND CONTRACTOR ACCESS TO INFORMATION
Olive Juice, LLC limits access to personal information about you to those employees who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs
If you believe your Olive Juice account has been compromised, please report the INCIDENT to our Customer Service Department (1-800-595-8870) immediately.
OUR DISCLOSURE TO THIRD PARTIES.
We use practices that are consistent with standards in the industry to protect your privacy. We cannot, however, promise that your personally identifiable information or private communications will remain private. For example, third parties may unlawfully intercept or access transmissions or private communications. The following describes some of the ways that we may disclose your personally identifiable information.
Law Enforcement. Olive Juice, LLC may disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.
Advertisers. Olive Juice, LLC discloses aggregate information about our users to advertisers and for other marketing and promotional purposes. However, Olive Juice, LLC does not disclose any personally identifying information to any of these entities.
Selected Companies. From time to time, Olive Juice, LLC makes our mailing list (names and addresses only) and general shopping activity to selected companies whose products we believe may be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. If you do not want us to share any of your information with these companies, please let us know by sending an email to email@example.com with "no mailing lists" in the subject line, and include your name and complete mailing address in the text of your email.
Third Party Suppliers. Olive Juice, LLC may use third party suppliers to assist us in providing the services available on our web site. Whenever a third party supplier desires to collect information about you, you will be notified of the involvement of the third party supplier, and you will never be required to disclose any information to the third party supplier. Olive Juice, LLC imposes contractual restrictions on third party suppliers on the use by of information concerning you, and does not permit third party suppliers to sell your information to third parties.
If you are 13 years of age or younger, please do not submit your name, address, email address, or any other personal information to us.